Frequently Asked Questions
Q. What are your delivery fees?
A. Our delivery/pick up fee to residential addresses starts at $60, depending on your suburb within the Melbourne metropolitan region. Additional charges may apply to areas outside of our delivery zone, depending on the size of your order.
Q. Do you deliver on Sundays or outside of normal business hours?
A. Yes. Carousel Kids is open for business 7 days a week, 24 hours a day!
Q. Can we pick up our order from your location?
A. Yes you can. We are based in Essendon, Victoria.
Q. Are the toys clean?
A. Being parents ourselves, we place a high importance on cleanliness and hygiene. Our toys are cleaned before and after each use. We ask that toys are returned in the same condition as they were hired.
Q. What happens if a toy breaks?
A. Our toys are high quality, durable and safe - so it is very unusual that our toys would break. In the unlikely event that it does break, don't try and fix the toy, keep the toy & parts together and inform us. Do not allow children to play with damaged toys or furniture.
Q. What are your payment methods?
A. We accept full payment within 3 business days of sending you the invoice via bank transfer. Alternatively we accept 50% deposit on booking and 50% cash on delivery. Carousel Kids Event Hire reserves the right to cancel an order at our discretion if payment is not received by the due date on the electronic invoice.
Q. What is your cancelation policy?
A. If for any reason you need to cancel your order, we will issue you with a full refund provided you cancel, via email, within 14 days of your delivery date. If you’re only able to cancel with 7 - 13 days of your delivery date, we will issue you with a refund minus a $75 charge. Cancellations received between 0 - 6 days prior to delivery date will not be refunded.
Q. DO YOU OFFER A DISCOUNT FOR LONG-TERM HIRES?
A. Yes. Simply contact us with your needs and we will discuss it with you.
Q. Do you have Toy packages?
A. We don’t have set packages as everyone’s needs are different and availability is always changing. If you are unsure of what you need or have a set budget, please contact us and we will gladly put a customised package together for you.
Q. is everything you have on the website?
A. Generally yes, although as we are constantly sourcing new items and expanding so make sure you follow us on Facebook and Instagram to stay up to date with our latest releases! If there is something specific you are looking for, please contact us and we’ll do our best to source it for you.
Q. Do I need to sign a rental agreement?
A. Yes, you will need to sign a rental agreement upon making your booking. Please email us directly to find out more information.